Apple refutes T-Mobile’s claim that an iOS bug disabled Private Relay

What you need to know

  • Apple says that there is no bug in iOS 15.2 that turns off iCloud Private Relay.
  • It also says that no carrier is preventing the feature.

Apple says we’re all wrong on this one.

Apple is saying that basically, no one knows what they’re talking about with iCloud Private Relay.

Earlier this week, some T-Mobile customers reported iCloud Private Relay being turned off on their iPhones. T-Mobile said it was due to a bug with iOS 15.2. Now, Apple is clapping back.

In a statement to MacRumors, Apple says that no supported carriers have turned off access to the feature. The company also refutes T-Mobile’s claim that a bug exists in iOS 15.2 that would cause the feature to be turned off by default.

iCloud Private Relay is an innovative internet privacy service that allows users with an iCloud+ subscription to connect to the internet and browse with Safari in a more secure and private way. We have rolled Private Relay out in beta and it’s available in most countries around the world. No carrier partners have blocked their users from taking advantage of Private Relay.

No changes were made to iCloud Private Relay in iOS 15.2 that would have toggled the feature off. Users are encouraged to check their Settings to see if Private Relay is enabled on their device or for a specific network.

Apple has also changed the wording it uses when iCloud Private Relay is turned off. Instead of just saying that it is turned off because of lack of carrier support, the message in the iOS 15.3 developer beta now also says it could be due to it being turned off in Cellular Settings.

“Private Relay is turned off for your cellular plan. Your cellular plan doesn’t support iCloud Private Relay. With iCloud Private Relay turned off, this network can monitor your internet activity, and your IP address is not hidden from known trackers or websites.”

And the new wording:

“Private Relay is turned off for your cellular plan. Private Relay is either not supported by your cellular plan or has been turned off in Cellular Settings. With Private Relay turned off, this network can monitor your internet activity, and your IP address is not hidden from known trackers or websites.”

iCloud Private Relay is still in beta but allows users to hide their browsing history from carriers and internet providers.

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Apple refutes T-Mobile’s claim that an iOS bug disabled Private Relay

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