Apple trade-in partner under fire amid ‘alarming uptick’ in complaints

Over the last several years, Apple has ramped up its focus on product trade-ins, providing users instant credit toward new products when they trade in their old devices. Some of these trade-ins are handled by Apple itself, but the company largely relies on third-party partners.

A new report from The Verge highlights a growing number of complaints centered around Phobio, an Atlanta-based trade-in partner that Apple works with closely.

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