‘Secret’ Apple retail policy reportedly rewards polite customers with free fixes, replacements

In a viral TikTok video, a former Apple Store employee revealed a special program which retail employees could use to “surprise and delight” customers with additional perks.

Credit: AppleCredit: Apple

TikTok user @Tanicornerstone explained the supposed program in a response to a video asking for the “secrets that only the employees know.”

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