ACSI: Apple’s online store customer satisfaction score dipped 4% in 2020

While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction — including at Apple, according to the American Customer Satisfaction Index’s (ACSI) Retail and Consumer Shipping Report 2020-2021.  Overall, the retail sector declines 2.3% to a score of 75.5 (out of 100). This is the […]

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